ResetProof Support

Help with the ResetProof mobile app and Manager Console.

Contact us

Email hello@resetproof.com. We reply within one business day, Monday–Friday.

Please include your organization name and, if you're reporting a problem, the listing or report it affects.

Common questions

Managing your subscription

Plans are purchased and managed in the ResetProof Manager Console, not in the mobile app. Sign in to your console as an admin and open Billing.

Resetting your password

Use "Forgot password" on the sign-in screen. The reset link is sent to your account email.

Adding users

Organization admins can invite and remove users from User Management in the Manager Console.

Camera permission

ResetProof needs camera access to capture inspection photos. Photo-library access is optional and used only to save a report photo to your device.

Deleting your ResetProof account

You can request deletion of your ResetProof account and its associated data at any time.

In the app: My Account → Delete account.

By email: send a request from your account email address to hello@resetproof.com with the subject line "Account deletion request." We'll confirm the request and complete it within 30 days.

What is deleted: your name, email address, account identifier, and the inspection photos, reports, and listings associated with your account.

What is retained: billing and invoice records, which we keep as required by tax and accounting law. Diagnostic crash logs contain no personal information and are deleted automatically on our error-reporting provider's standard schedule.

If you are a member of an organization, deleting your individual account does not delete the organization or other users' data. To delete an entire organization, contact us at the address above.

Privacy

Our privacy policy is at resetproof.com/privacy.