Privacy Policy

ResetProof is a software product operated by PCB Creatives LLC ("we," "us," or "our"). ResetProof is a business-to-business tool: our Customers are hotels, resorts, and short-term-rental operators, and the individuals who use ResetProof (managers, cleaning staff, maintenance staff, and front-desk staff) do so as authorized users of a Customer's account. This Privacy Policy explains how we collect, use, and safeguard information when you use ResetProof, request a demo, or interact with our website.

Information We Collect

We collect the following information depending on how you interact with ResetProof:

Website and Demo Requests

• Name, email address, phone number, and number of listings submitted through our demo request form

Website Usage and Device Information

• When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device and operating system, referring pages, and how you interact with the site. We collect this through cookies, log files, and similar technologies. We use website analytics (such as Google Analytics) to understand how the site is used and to improve it. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout, and most browsers allow you to manage or disable cookies. The ResetProof app itself does not serve advertising.

Account Registration

• Name, email address, role, and account credentials

Product Use

• Property and listing information provided by the Customer
• Reference photos uploaded to establish cleaning standards
• Photos captured by cleaning staff during verification workflows
• AI-generated comparison results and timestamped verification reports
• Cleaning schedule information, including booking-calendar links the Customer connects and the reservation dates read from them
• Maintenance and operations records the Customer's users create, such as work orders, inspection records, inventory records, and uploaded documents, including related photos, notes, and costs
• Messages you send to the in-app help assistant and any support requests you submit
• Basic device and usage information necessary to operate the service (for example, app version and general usage activity)

Crash and Diagnostic Data

• When the app encounters an error or crash, we collect crash reports and diagnostic/technical data — including device model, operating system version, app version, and error details, associated with your account — through a third-party crash-reporting provider. Additionally, if you choose to send diagnostics from the app's Help screen, we receive a snapshot of your device model, operating system, camera details, storage and permission status, text size setting, and app performance timings, linked to your account, to help troubleshoot problems you report. This data is used only to identify and fix defects in the app, and is not used for advertising or profiling.

We collect only what is reasonably necessary to provide and improve the ResetProof service.

How We Use Your Information

We use the information we collect to:

• Respond to demo requests and onboard new Customers
• Provide, operate, and improve the ResetProof platform
• Generate AI-assisted verification reports and cleaning summaries
• Operate scheduling, maintenance, inspection, and inventory features and send the related notifications
• Answer questions through the in-app help assistant
• Identify, diagnose, and fix bugs and crashes using diagnostic data
• Process subscription payments (handled by Stripe, as described below)
• Send account, security, and other service communications
• Comply with applicable legal obligations

We do not sell, rent, or trade personal information to third parties.

Communications

We send two kinds of email:

• Service emails — account confirmations, password resets, security alerts, billing receipts, and activity notifications such as flagged reports, schedule changes, and work order updates. These are part of providing the service, not marketing. Many activity notifications can be turned on or off in Settings → Notifications; account, security, and billing emails cannot be turned off while you keep an active account.
• Product and marketing emails — occasional news about product updates or new features. These are separate from the service emails above. You are not required to agree to receive marketing email as a condition of using ResetProof, and every marketing email includes a working unsubscribe link.

Push notifications. With your permission, the mobile app may send push notifications for service-related activity, such as flagged reports, schedule changes, work order updates, or account alerts. To deliver them, we store a notification token for your device. You can enable or disable push notifications at any time in your device settings. We do not currently send SMS or text messages.

Service Providers

We use the following third-party service providers to operate ResetProof. Each processes data only on our behalf, under contractual terms requiring them to handle it securely and only for the purposes described here:

• A cloud infrastructure provider — authentication, database, photo storage, hosting, and the server-side functions that support the service (including the function that calls our AI provider)
• Third-party AI services — used for AI-based photo comparison and for the in-app help assistant; photos submitted for verification, and questions typed into the help assistant, are sent to these providers solely to generate results and are not used to train the providers' general-purpose models beyond what is required to deliver the service
• Stripe — payment processing for subscriptions; card and payment details are collected and stored by Stripe, and we do not store full payment card numbers ourselves
• A crash-and-error-reporting service — used only to identify and fix defects, as described above
• An email delivery provider — sends service emails (such as invitations, alerts, and summaries) on our behalf
• A push notification delivery service — delivers push notifications to your device using the notification token described above
• Apple (App Store/TestFlight) and Google (Google Play) — app distribution and, where applicable, update delivery

As ResetProof grows, we may add additional service providers (for example, for hosting, analytics, or customer support). Any new provider will be held to the same standard of processing data only on our behalf and in accordance with applicable law.

Photo and Verification Data

Verification, reference, and inspection photos are captured directly through the ResetProof camera and are not imported from a device's photo library. A user may choose to attach photos from their device's photo library to a maintenance work order; the app receives only the photos the user selects. Photos are intended to document property interiors and conditions — not people. If a person is incidentally captured in the background of a photo, that image is handled with the same security and access controls as any other verification photo; ResetProof is not designed or intended to be used to photograph or identify individuals.

Photos and verification records may be exported by a Customer's managers, as PDF reports or direct saves to a device, for the Customer's own recordkeeping. Exported photos retain their original capture-date metadata so they can serve as a dated record of property condition at the time of capture. Once exported outside of ResetProof, that copy is subject to the Customer's own data handling practices rather than this Policy.

We retain photo and verification data as described in "Data Retention and Deletion" below.

Data Retention and Deletion

Organization administrators control their organization's data, including managing users and content, through the Manager Console. Account and data deletion can be requested from the app (Help → Delete account) or by emailing hello@resetproof.com. When an organization's account is deleted, we remove its photos, reports, and associated personal data from our active systems within a reasonable period, generally within 30 days. Copies may persist briefly in encrypted backups after that point and are removed in the ordinary course of our backup rotation.

Your Choices

You have the following choices regarding your information:

• You may unsubscribe from marketing/product-update emails at any time using the unsubscribe link included in those emails (this does not affect service emails, which are necessary to operate your account)
• You may enable or disable push notifications at any time in your device settings
• You may request access to, correction of, or deletion of your personal information by contacting us at hello@resetproof.com
• Organization administrators may request deletion of their organization's account and associated data at any time from the app's Help screen or by emailing hello@resetproof.com

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, or disclosure. No online system or data transmission over the internet can be guaranteed to be 100% secure. We will notify affected users in the event of a data breach as required by applicable law.

Children's Information

ResetProof is a business tool and is not directed to, or intended for use by, individuals under the age of 18. We do not knowingly collect personal information from anyone under 18, and Customer organizations are responsible for ensuring that only authorized adult staff are given account access.

California Privacy Rights

If you are a resident of California, you may have the right to:

• Request information about the personal data we collect, use, and disclose
• Request deletion of your personal data, subject to certain exceptions
• Opt out of the sale of personal information (we do not sell personal information)

Requests may be submitted to hello@resetproof.com.

Do Not Track

Some browsers send a "Do Not Track" signal. Because there is no common industry standard for how to respond to these signals, our website does not currently change its data-collection practices in response to them. You can still manage cookies and opt out of analytics as described above.

Changes to This Policy

We may update this Privacy Policy as ResetProof grows or as legal requirements evolve. When changes are made, we will update the "Last Updated" date at the top of this page. Continued use of ResetProof after policy updates constitutes acceptance of the revised Privacy Policy.

Contact

Questions about this Privacy Policy or privacy-related requests can be sent to:

Email: hello@resetproof.com

© 2026 ResetProof. A product of PCB Creatives LLC.