Delete Your ResetProof Account

ResetProof is a business tool used by hotels, resorts, and short-term-rental operators. Because accounts are created and managed by the business you work for, how deletion works depends on which kind of request you're making.

If you are a staff member (cleaner or manager)

Your employer created your ResetProof account. You can request deletion of your personal account at any time.

To request deletion, email hello@resetproof.com from the email address associated with your account, with the subject line "Delete My Account." Include your name and the name of the property or company you work for so we can locate the right account. You can also request deletion of specific data — without closing your account — using the same email process.

What we delete

• Your name, email address, and account credentials
• Your user profile and role assignment
• Your login and session history

What we do not delete, and why

Verification photos and cleaning reports created through your account remain the property of the business that operates the account. These are that business's work records, and we cannot delete them at an individual staff member's request. If you want those removed, contact your employer's ResetProof administrator, who can request organization-level deletion.

If you are a business account administrator

You can delete your organization's entire ResetProof account, including all of its data.

To request deletion, email hello@resetproof.com from your administrator email address with the subject line "Delete Organization Account," including your organization name. To request deletion of your account, or of your organization's account and all associated data, use the Delete account option on the app's Help screen, or email us at hello@resetproof.com from the email address on the account. We will confirm the request and remove the data from our active systems, generally within 30 days.

If you want specific data removed without deleting your whole account — for example, particular photos or reports — email hello@resetproof.com and we will handle it as a partial deletion request.

What we delete

• All user accounts belonging to your organization
• All properties and listings
• All reference photos and verification photos
• All verification reports and cleaning records
• Your organization's account and settings
• Billing contact details (payment records may be retained where required by tax or accounting law)

How long it takes

We remove data from our active systems within 30 days of a verified request. Copies may remain briefly in encrypted backups after that point and are removed in the ordinary course of our backup rotation.

Verifying your request

To protect accounts from unauthorized deletion, we may ask you to confirm your identity before processing a request — for example, by replying from the email address on the account. Requests for organization-level deletion must come from an account administrator.

Deleting the app

Uninstalling the ResetProof app does not delete your account or data. Use the process above to request deletion.

Questions

Email hello@resetproof.com.